Number 1: Hundreds of Hours Saved with OpenFreight and NetSuite Integration

Number 1 (Australia) Pty Ltd was established in 2013, with a focus on superior brands for canine and feline consumption as a full-service distributor of natural pet products locally sourced from Australia and New Zealand. The Company is proud of its consistent year-on-year growth and rapid expansion of the products we represent.

Through a wealth of knowledge, contacts, care and exceptional communication we feel we are the Number 1 choice when it comes to full-service distribution of high-end natural pet products within Australia. They were utilising Oracle NetSuite, however, its implementation meant its potential wasn’t reached, calling for a NetSuite integration.

99.94

% error rate reduction

% RF smart capability increase

x number of daily orders processed

Results
Increased Efficiency
Number 1 doubled the number of orders processed each day.
Better Service
Number 1 has praised TIG’s collaborative efforts in helping achieve tailored reporting, visibility & customer experience.
Flexibility & Capability
TIG’s ability to work with Number 1’s existing systems & procedures, whilst improving on them, has been paramount to their growth.

The Challenge

Outdated Processes and Unoptimised Oracle NetSuite Software

Having grown rapidly in such a short time, Number 1 had outdated processes that were no longer efficient at their new scale.

They started investing in digital transformation & automation, however, there were still areas where they fell short. New warehouses were being opened, logistical challenges and software that was not 100% up to the task. Number 1’s freight solution was also a challenge, particularly dealing with only one supplier where they were subject to volatility, which is here to stay within the freight industry.

We couldn't be happier with the results achieved with TIG's logistics solution. Dan and Craig provided excellent support throughout the collaboration, ensuring seamless processes and detailed communication.
Head of Operations
Number 1

The Solution

Two-Pronged Automated Solution Involving NetSuite Integration

TIG had a two-pronged solution for Number 1. In the first part, TIG integrated with Number 1’s third-party warehouse management solution and additionally their ERP, NetSuite. This closed the gap between the pick & pack process and their incumbent manual despatch process, fully automating the process from end to end.

Not only does this save hundreds of hours for the Number 1 teams, but it also drives their efficiencies upwards which allows them to process more orders, with decreased manual data & reducing key-in issues to 0.06%.

The second part focused on Number 1’s freight challenges. TIG was able to decrease its raw freight costs, provide transparent and improved shipping services, and deliver customer service relief. All-in-all, the responsiveness, support, and collaborative approach from TIG has assisted Number 1 to continue to grow while taking the pain of their freight.

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Harry Blazers

Sales & Marketing